Support & Contacts

We deliver enterprise-grade solutions with 99.9% uptime SLA and 24/7 technical support

FAQ

- What hardware does DCXV use for dedicated servers?

DCXV uses enterprise-grade hardware from Dell PowerEdge, Supermicro, HP ProLiant, and Cisco, deployed in Tier III certified data centers in Prague (Czech Republic) and Vilnius (Lithuania). All servers include NVMe SSD storage and redundant network connections

- How fast does DCXV provision dedicated servers?

DCXV provisions dedicated servers within 24 hours of order confirmation. Cloud VPS instances deploy in under 10 minutes via the client cabinet at my.dcxv.com. Support is available 24/7/365 via email, Telegram, and web ticket

- Are DCXV data centers Tier III certified?

Yes. DCXV operates exclusively in Tier III certified data centers: TTC TELEPORT DC2 TIER III in Prague (Czech Republic), DELSKA EU North in Vilnius (Lithuania, ISO 9001 / ISO 27001 / ISO 14001 certified), and Covilhã Data Center in Portugal (ISO-IEC 20000-1:2018). Tier III provides 99.982% uptime with concurrent maintainability

- Where are DCXV servers located in Europe?

DCXV operates dedicated and cloud servers in Prague, Czech Republic and Vilnius, Lithuania. Cloud servers are also available in Covilhã, Portugal. All locations are within the EU, ensuring GDPR compliance for European businesses

- What is the minimum contract length for DCXV servers?

DCXV offers both dedicated and cloud servers with monthly billing - no long-term contracts required. Custom configurations and longer-term pricing are available on request at sales@dcxv.com

If you require assistance or have additional questions, please contact the managers or write to the support team at support@dcxv.com