Pre-Sales FAQ

– What is included in the "Full System Administration" package?

This package offers 40 hours of dedicated system administration per month for €500. Additional hours are billed at €15 each. The service is available 24/7, and you can direct the administrator to perform any specific tasks you need

– Are there any limits on the number of servers?

No, there are no restrictions. You can manage an unlimited number of servers within the allocated 40 hours

– How is the administrator's working time calculated?

Time is tracked from the start to the completion of each operation. This includes preparation work like system analysis and planning. The minimum billable unit is 15 minutes

– How quickly do you respond to requests?

Average response time ~15 minutes for any client inquiry

– Do I need to provide licenses for software?

Yes, if you require the installation of new software or updates, you must provide the necessary license keys and permissions in advance

– How are work schedules and tasks coordinated?

All operations must be agreed upon in advance. The administrator will inform you of the estimated duration. While we aim to stick to the schedule, we reserve the right to adjust it for unforeseen circumstances with prior notice

– What communication channels are used?

All interactions occur via standard channels: Telegram, E-mail, and Web support

– Does the administrator take responsibility for hardware or network failures?

The administrator is responsible only for the tasks performed. We do not assume liability for equipment, software, or network failures that occur before or after the work is done, provided necessary access was granted

– Can you manage servers hosted by third-party providers?

Yes, our services cover both our own servers and those hosted by other providers

– What is required from the client during work?

You must provide the necessary access to systems and resources promptly. During work execution, please ensure you do not interrupt access or interfere with the administrator to maintain quality and speed

If you require assistance or have additional questions, please contact the managers or write to the support team at support@dcxv.com

Pre-Sales FAQ

– What is included in the "Basic Server Administration" package?

For €100/month per server, you get regular OS and software updates, automatic patch configuration, continuous security monitoring, antivirus management, support for stable OS performance, and fixes for system failures

– Do you support automatic updates?

Yes, we configure and manage automatic updates for your operating system and software to ensure your system is always up-to-date

– How do you ensure server security?

We provide comprehensive security monitoring, manage antivirus protection, and offer expert consultations on improving your overall security posture

– How quickly do you respond to issues?

Our average response time ~15 minutes after receiving your request to ensure rapid problem resolution

– Can I use this service on servers hosted by other providers?

Yes, this package applies to both our servers and servers hosted by third-party providers

If you require assistance or have additional questions, please contact the managers or write to the support team at support@dcxv.com