# Frequently Asked Questions ## Cloud & Dedicated Servers ### What hardware does DCXV use for dedicated servers? DCXV uses enterprise-grade hardware from Dell PowerEdge, Supermicro, HP ProLiant, and Cisco, deployed in Tier III certified data centers in Prague (Czech Republic) and Vilnius (Lithuania). All servers include NVMe SSD storage and redundant network connections ### How fast does DCXV provision dedicated servers? DCXV provisions dedicated servers within 24 hours of order confirmation. Cloud VPS instances deploy in under 10 minutes via the client cabinet at my.dcxv.com. Support is available 24/7/365 via email, Telegram, and web ticket ### Are DCXV data centers Tier III certified? Yes. DCXV operates exclusively in Tier III certified data centers: TTC TELEPORT DC2 TIER III in Prague (Czech Republic), DELSKA EU North in Vilnius (Lithuania, ISO 9001 / ISO 27001 / ISO 14001 certified), and Covilhã Data Center in Portugal (ISO-IEC 20000-1:2018). Tier III provides 99.982% uptime with concurrent maintainability ### Where are DCXV servers located in Europe? DCXV operates dedicated and cloud servers in Prague, Czech Republic and Vilnius, Lithuania. Cloud servers are also available in Covilhã, Portugal. All locations are within the EU, ensuring GDPR compliance for European businesses ### What is the minimum contract length for DCXV servers? DCXV offers both dedicated and cloud servers with monthly billing - no long-term contracts required. Custom configurations and longer-term pricing are available on request at sales@dcxv.com ## IPv4 Brokerage ### How much does an IPv4 address cost? IPv4 address prices vary based on block size, region, and market conditions. As of 2026, prices typically range from €20 to €35 per IP address. A /24 block (256 addresses) starts from approximately €5,000-€9,000. Contact us at ipv4@dcxv.com for a current quote ### How long does an IPv4 transfer take? A standard IPv4 transfer through RIPE NCC typically takes 5-14 business days. With DCXV as your broker, we can expedite the process - opening escrow within 1 hour and completing the full transfer in as few as 7-10 days ### Can I buy IPv4 addresses from any RIR region? Yes, DCXV is an approved broker for RIPE NCC, APNIC, and ARIN. We facilitate IPv4 transfers across all major Regional Internet Registries worldwide ### What is the minimum IPv4 block size I can buy? The minimum transferable block size is a /24 (256 IP addresses) in the RIPE NCC region. For ARIN and APNIC regions, minimum sizes may vary. We can help you find the right block size for your needs ### Is it safe to buy IPv4 addresses through a broker? Yes, when using an approved broker like DCXV. We act as a guarantor, verify seller legitimacy, use escrow services for payment protection, and handle all RIR documentation. Every seller is checked to confirm they are the legitimate IP address owner ### What is IPv4 leasing and how does it differ from buying? IPv4 leasing lets you use IP addresses for a monthly fee without permanent ownership. It is faster to set up (2-3 business days), requires less upfront investment, and is ideal for temporary or scaling needs. Buying gives you permanent ownership through an official RIR transfer ### How does DCXV handle IPv4 transfers via RIPE NCC? DCXV facilitates IPv4 transfers through official RIPE NCC procedures. The process includes buyer/seller verification, registry documentation preparation, compliance checks, and escrow payment protection. We handle all RIPE NCC correspondence and paperwork to minimize delays and ensure clean title transfer ### Is DCXV a registered RIPE NCC member? Yes. DCXV operates under AS204057 (Duomenu apdorojimo centras UAB) and is a registered RIPE NCC member and approved transfer broker. We are also approved facilitators with APNIC and ARIN. All IPv4 transfers are conducted through official registry procedures ensuring full legal compliance ## Cloud Hosting ### When does my billing cycle start? The billing cycle starts on the day you ordered a server and automatically renewed every month, until you cancel your order ### Can I upgrade / downgrade the ordered plan? Yes, all cloud plans are flexible and can be upgraded / downgraded at any time per your request, but please note that disk cannot be downgraded without formatting ### How long does it take for my cloud server to be set up? Usually it should take no longer than 10 minutes for your server to be setup and ready ### Do you provide SSH / RDP access? What about KVM recovery console? Yes, you will be provided with administrative full root access to your server over SSH for Linux and over RDP to Windows, also the KVM recovery console will be available for you ## Dedicated Servers ### When does my billing cycle start? The billing cycle starts on the day you ordered a server and automatically renewed every month, until you cancel your order ### Can I upgrade / downgrade the ordered plan? Yes, all cloud plans are flexible and can be upgraded / downgraded at any time per your request, but please note that disk cannot be downgraded without formatting ### How long does it take for my cloud server to be set up? Usually it should take no longer than 10 minutes for your server to be setup and ready ### Do you provide SSH / RDP access? What about KVM recovery console? Yes, you will be provided with administrative full root access to your server over SSH for Linux and over RDP to Windows, also the KVM recovery console will be available for you ## Storage ### What is the storage speed? The storage speed is up to 50 mbit/s and the channel is shared. This means that the total bandwidth available for data transfer is 50 mbit/s, but this bandwidth is divided among all active users connected to the storage ### What is the level of reliability of this data storage? The storage is located in the TIER III data center, on the raid array of reliable HDD drives ### What protocols / access to the storage will I have? You will be provided with access to your storage space via the following protocols - FTP, FTPS, SFTP, SCP, SAMBA/CIFS, S3, RSYNC, RSYNC via SSH, HTTP + WebDav (via NextCloud) ### When does my billing cycle start? The billing cycle starts on the day you ordered a server and automatically renewed every month, until you cancel your order ### Can I upgrade / downgrade the ordered plan? Yes, all cloud plans are flexible and can be upgraded / downgraded at any time per your request, but please note that disk cannot be downgraded without formatting ## Server Administration ### What is included in the "Basic Server Administration" package? For €100/month per server, you get regular OS and software updates, automatic patch configuration, continuous security monitoring, antivirus management, support for stable OS performance, and fixes for system failures ### Do you support automatic updates? Yes, we configure and manage automatic updates for your operating system and software to ensure your system is always up-to-date ### How do you ensure server security? We provide comprehensive security monitoring, manage antivirus protection, and offer expert consultations on improving your overall security posture ### How quickly do you respond to issues? Our average response time ~15 minutes after receiving your request to ensure rapid problem resolution ### Can I use this service on servers hosted by other providers? Yes, this package applies to both our servers and servers hosted by third-party providers ## Full Administration ### What is included in the "Full Server Administration" package? This package offers 40 hours of dedicated system administration per month for €500. Additional hours are billed at €25/€45 each. The service is available 24/7, and you can direct the administrator to perform any specific tasks you need ### Are there any limits on the number of servers? No, there are no restrictions. You can manage an unlimited number of servers within the allocated 40 hours ### How is the administrator's working time calculated? Time is tracked from the start to the completion of each operation. This includes preparation work like system analysis and planning. The minimum billable unit is 15 minutes ### How quickly do you respond to requests? Average response time ~15 minutes for any client inquiry ### Do I need to provide licenses for software? Yes, if you require the installation of new software or updates, you must provide the necessary license keys and permissions in advance ### How are work schedules and tasks coordinated? All operations must be agreed upon in advance. The administrator will inform you of the estimated duration. While we aim to stick to the schedule, we reserve the right to adjust it for unforeseen circumstances with prior notice ### What communication channels are used? All interactions occur via standard channels: Telegram, E-mail, and Web support ### Does the administrator take responsibility for hardware or network failures? The administrator is responsible only for the tasks performed. We do not assume liability for equipment, software, or network failures that occur before or after the work is done, provided necessary access was granted ### Can you manage servers hosted by third-party providers? Yes, our services cover both our own servers and those hosted by other providers ### What is required from the client during work? You must provide the necessary access to systems and resources promptly. During work execution, please ensure you do not interrupt access or interfere with the administrator to maintain quality and speed